Terms & Conditions

Safe conditions and situations build your dog’s confidence faster

All Services

  • Fully vaccinated; first round for puppies. Titers accepted.

  • All fees are non-refundable.  Funds that are transferred to other services or put on hold will expire after 3 months from the date of the transfer or hold request.

  • Registration required.

  • Active membership required to attend  day school.


  • The membership is non-transferable.

  • All payments are non-refundable. It is your responsibility to cancel. Refunds will not be given for processed membership payments.

  • Cancellation can be done at anytime through your account or by emailing [email protected].
  • Content, including handouts, videos and any materials produced by Dogma cannot be shared, printed or distributed without written consent by Megan Stanley, Founder & President of Dogma.

Day School 

  • Reservations are required for dogs to attend day school.

  • All payments are non-refundable. For unexpected emergencies, or if your dog is removed from day school, passes can be transferred for other services or kept on file.

  • Must be spayed/neutered if over the age of 7 months, unless an exception has been made from the Location Manager or Head of Behaviour & Education.

  • Complete the online history questionnaire.

  • Your dog must successfully complete a meet-n-greet and trial days with one of our certified trainers.

  • 12 hours notice of cancellation is required for day school reservations and 24 hours notice for meet-n-greets. If proper notice is not given, you will be charged or a pass will be deducted for the missed day.
  • All packages expire 3 months after purchase (exluding day school bundles). No exceptions so please plan accordingly.

  • Minimum once/week regular bookings are required (excludes holidays) for day school and twice weekly for KinderPups

Group Classes

  • Payment required in full to secure your spot. Registration is on a first-come, first serve basis.

  • Fees are non-refundable.

  • A minimum 5 class pass package is required to start classes.

  • All group class passes expire 3 months after purchase (excluding Group Class bundles)

  • 8-hour notice is required to cancel or you forfeit a full class fee.

  • Puppy classes are for dogs up to the age of 5 months and all other classes are for dogs who are fully vaccinated.
  • People and dog friendly dogs only. (If your dog is reactive or has aggression concerns toward people or dogs our courses for reactive dogs are your best option). 

Reactive Urban Canine In-Person Classes

  • Dogs who demonstrate both fear and reactivity may require attendance at both the Confidence and Focus Reactive Urban Canine Foundations classes.

  • For the safety of your dog and the other dogs and students, if your dog has caused damage to a person or another dog, a 1 hour private consultation will be required before attending group classes.

Private Training

  • Full payment must be made at the time of booking for all private training sessions.

  • Cancellation with less than 24 hours notice will mean you forfeit the full session cost.


  • One change/month to standing reservation. Due to capacity limitations, and to ensure it's the best fit for your dog's needs, we cannot guarantee availability. If you forsee many changes, our A La Carte pricing is a better option.

  • Full payment must be made at the time of booking.

  • Cancellation with less than 5 business days before the 1st of the month results in 75% refund of package cost.

  • All payments are non-refundable. For unexpected emergencies, or if your dog is removed from day school, passes can be transferred for other services or kept on file.

  • Loss of access to services occurs if your dog develops any behaviour concerns that pose safety risks for other dogs, payment is not made, or bookings are changed/cancelled excessively. 

  • Our programs are in demand and we have strict capacity limits. We cannot guarantee availability and will do our best to accomodate your preferred days.

  • Bundles work like a gym membership. We can pause a monthly payment if you are going to be gone for more than 2-weeks. Otherwise, due to the large savings, make-up days are not available so please plan accordingly or take advantage of our A La Carte pricing,